For a very long period of time, and still true to this day to some degree, Boeing has been an admirable company. A large multinational conglomerate that has a major presence in the aeronautical industry as well as in the defense industry. I recall many people in during my undergraduate hoping to work for Boeing because of the esteem it had in the marketplace.
The recent production issues that Boeing has endured impacted the brand a great deal. The giant is experiencing a financial issues that is leading it to consider parting ways with its assets in the space sector as well as seeking new debt. The quality issues that created notable impacts on the industry as a whole and with their customers.
During good stretches of time, people tend to take a lax attitude towards areas that could prove catastrophic to their business. You produce good products or deliver great service until you do not. Then you spend a great deal of time addressing the ramifications for gaps that may not even be an internal issue.
A common part of supplier agreements is addressing liability and assigning blame contractually, but consumers do not really care who is really at fault. Because they purchased the product from you. Received the service from the entity they knew. They trusted you not your supplier. In this case, your customers also lose reputation for a problem caused by multiple nodes into the supply chain. Far from consumer view.
The challenge for businesses is not just to create good products and services. But to continually do so over time. Once you lose that market perception of being a trusted source of quality, you will spend probably as much as you saved by cutting costs that may have directly impacted quality.